TreatyX Shipping Policy

Last Updated: November 2025

1. Shipping Destinations

TreatyX currently ships to the following locations:

• All provinces and territories within Canada

• Continental United States

• International destinations (subject to customs and import restrictions)

Note: Due to logistical constraints, we may temporarily pause shipping to certain remote international locations. We will notify customers if their destination is affected.

2. Shipping Methods & Carriers

Within Canada:

• Standard Shipping: Canada Post Regular Parcel (5-10 business days)

• Expedited Shipping: Canada Post Expedited Parcel (2-7 business days)

• Priority Shipping: Canada Post Priority (1-3 business days)

• Local Pickup: Available in [Your City, NB] by appointment only

United States:

• Standard International: Canada Post International Parcel (7-14 business days)

• Expedited International: Canada Post Tracked Packet (5-9 business days)

International (Outside Canada & US):

• International Economy: (10-20 business days)

• Tracked International: (7-15 business days)

3. Processing Time

All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. During peak seasons (November-December) or promotional periods, processing may take 3-5 business days.

Pre-order Items: Items marked as "pre-order" will ship once inventory arrives. Estimated shipping dates are provided on product pages.

Made-to-Order Items: Custom or made-to-order items (such as specific treaty region art prints) may require 5-7 business days for production before shipping.

4. Shipping Costs

Canada:

• Orders under $50: $8.99 flat rate

• Orders $50-$100: $12.99 flat rate

• Orders over $100: FREE STANDARD SHIPPING

• Expedited shipping: +$9.99

• Priority shipping: +$19.99

United States:

• Orders under $75: $14.99 flat rate

• Orders $75-$150: $19.99 flat rate

• Orders over $150: FREE STANDARD SHIPPING to US

• Expedited to US: +$15.99

International:

• Calculated at checkout based on destination and package weight

• Minimum international shipping: $24.99

5. Delivery Times

Delivery times begin once your order has shipped (when you receive your shipping confirmation email with tracking number), not when the order is placed.

Estimated delivery times:

• Within New Brunswick: 2-5 business days

• Within Atlantic Canada: 3-7 business days

• Rest of Canada: 5-10 business days

• United States: 7-14 business days

• International: 10-20+ business days

These are estimates only. Weather, customs processing, and carrier delays may affect delivery times.

6. Order Tracking

All orders (except some international economy shipments) include tracking numbers. You will receive a shipping confirmation email with your tracking information once your order leaves our facility.

To track your order:

1. Use the tracking link in your shipping confirmation email

2. Visit the carrier's website (Canada Post, USPS, etc.)

3. Contact us at [shipping@treatyx.org] for assistance

7. Customs, Duties & Import Taxes

International Orders:

• Customers are responsible for all customs duties, import taxes, and brokerage fees imposed by their country

• These fees are not included in our shipping charges or product prices

• TreatyX declares the full value of all shipments and cannot mark items as "gifts" or undervalue merchandise

• Contact your local customs office for information about potential charges

United States Orders:

• Most orders under $800 USD are duty-free under de minimis value

• Orders may be subject to state sales taxes depending on destination

8. Shipping Restrictions

We cannot ship to:

• PO Boxes (unless using Canada Post services)

• APO/FPO/DPO addresses

• Certain countries with trade restrictions

• Addresses with incomplete or incorrect information

Address Verification:
Please ensure your shipping address is complete and accurate. We are not responsible for packages shipped to incorrect addresses provided by the customer. Address corrections may result in additional fees.

9. Lost or Stolen Packages

If your tracking information shows your package was delivered but you cannot locate it:

1. Check with household members, neighbors, and secure delivery locations

2. Contact your local post office or carrier depot

3. Allow 2-3 additional business days for possible delivery delay

4. Contact us at [support@treatyx.org] if the package remains missing

We are not responsible for packages marked as delivered by the carrier. Once a package is marked delivered, it is considered received.

For packages lost in transit (not marked delivered), we will initiate a trace with the carrier. If the package is confirmed lost, we will reship your items at our discretion.

10. Damaged Items

Inspect your package upon delivery. If items are damaged:

1. Take photos of the damaged item and packaging

2. Contact us within 48 hours of delivery at [support@treatyx.org]

3. Include your order number and photos

We will arrange for a replacement or refund. Do not discard damaged items or packaging until instructed.

11. Shipping for Returns & Exchanges

Please see our Return Policy for detailed information. Generally:

• Return shipping is the customer's responsibility unless the error was ours

• We provide return labels for Canadian returns at a discounted rate

• International return shipping must be arranged by the customer

• Refunds exclude original shipping costs unless the return is due to our error

12. Environmental Commitment

As part of our ethical framework:

• We use recycled and recyclable packaging materials whenever possible

• We consolidate shipments to reduce our carbon footprint

• We partner with carbon-neutral shipping options where available

• Plastic use is minimized in our packaging

13. Indigenous Community Considerations

For shipments to remote Indigenous communities in Canada:

• We offer extended processing times to accommodate logistical challenges

• We work with community liaisons for bulk shipments when possible

• Special rates may be available for educational or community orders

• Contact us directly at [community@treatyx.org] for community orders

14. Holiday Shipping Schedule

Deadlines for holiday delivery are announced each season on our website and social media. Generally:

• Christmas within Canada: Order by December 10 for standard shipping

• Christmas to USA: Order by November 30 for standard shipping

• Christmas International: Order by November 15 for standard shipping

15. Contact Information

Shipping Inquiries: [shipping@treatyx.org]
General Support: [support@treatyx.org]
Phone: [Your Phone Number] (Monday-Friday, 9am-5pm AT)
Mail: TreatyX Shipping Department, [Your Address]

16. Policy Changes

We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated "Last Revised" date.

Quick Reference Guide

DestinationStandard ShippingCost (Under $50)Free Shipping Threshold

New Brunswick2-5 business days$8.99$100

Rest of Canada5-10 business days$8.99$100

United States7-14 business days$14.99$150

International10-20+ business daysCalculated at checkoutN/A

All times are business days (Monday-Friday, excluding holidays)